FAQ - Frequently Asked Questions
Here are some questions we suspect you might want answers to. If a question you have isn't answered here, please send us email. We'll try to reply within 48-hours. Or you may use this form.
- Is Amish crafted furniture really that great?
- What is Quartersawn wood?
- What is mortise and tenon construction?
- Do you sell furniture other than oak?
- What is the best stain color for my furniture?
- Do you sell sofas and other upholstered furniture?
- Do you offer design assistance?
- What is the best way to have my furniture shipped to me?
- How do you handle return merchandise?
- Do you do commercial work?
- How should I care for my furniture?
- How do I order?
- Which credit cards do you take?
- Can I visit a showroom?
Is Amish crafted furniture really that great?
The fact that the Amish build their furniture like they build their barns means that our customers keep coming back for more. Learn more about Amish-crafted Furniture.
What is Quartersawn wood?
Quartersawn boards are created by first cutting a log into quarters and then creating a series of parallel cuts perpendicular to the tree's rings. The yield is not as substantial as in plainsawing but much greater than in riftsawing. The grain in quartersawn wood is relatively consistent, and therefore the end product is stable and often preferred by woodworkers and furniture-makers. Quartersawn wood may include medullary rays and wavy grain patterns that some people prefer to the figures that are revealed with alternative sawing methods.
Since the yield produced by quartersawing wood is substantially lower than other plainsawing, the cost is relatively high. Oak is the most common quartersawn wood; on occassion you may be also able to find quartersawn walnut, cherry and maple. ~ From Wise Geek ~
What is mortise and tenon contruction?
Simple and strong, the mortise and tenon joint (also called the mortice and tenon) has been used for millennia by woodworkers around the world to join two pieces of wood, most often at an angle close to 90°. Although there are many variations on the theme, the basic idea is that the end of one of the members is inserted into a hole cut in the other member. The end of the first member is called the tenon, and it is usually narrowed with respect to the rest of the piece. The hole in the second member is called the mortise. The joint may be glued, pinned, or wedged to lock it in place. ~ From Wikipedia ~
Do you sell furniture other than oak?
Yes. Although we began our business selling oak, we have diversified and now sell pine, cherry walnut and many imported hardwoods. In fact our Ohio store sells the Woodcraft unfinished line with over 200 items in solid pine. In addition we provide mattresses, sofas, recliners and other furniture needs. Oak remains our specialty.
What is the best stain color for my furniture?
As you can see in the stain choice information, Golden oak is our number one seller, although we sell the other stains on a regular basis. If you have walnut or dark furniture, then walnut or chestnut might be a better color. On the other hand natural gives a clean contemporary look to the furniture. When in doubt one of our sales consultants can help you with your order. Call 432-0853 or 888-330-4807 or e-mail us info@houseofoak.com.
Do you sell sofas and other upholstered furniture?
Yes, sofas are a big part of our business. However, due to the thousands of fabric choices and hundreds of frame choices available, we suggest that this be an in-store purchase. We are glad to e-mail you a picture of a particular fabric choice but most of the work needs to be done in the store. We cannot sell any upholstery over the internet. For this you would have to be present in our store to purchase these items. We would then get quotes for shipping it to your home.
Do you offer design assistance?
Yes, we have decorator and interior design service available in our store. If you have specific design needs or concerns call or e-mail us and we will assist you.
What is the best way to have my furniture shipped to me?
The very best and least expensive way is to pick the furniture up with your own vehicle but that is not always possible. We deliver in our store trucks throughout the states of Ohio, West Virginia, Maryland, Pennsylvania, and Virginia. Please call for delivery prices. With a major purchase this is often the best option. The final method is shipping by common carrier and in this instance we pack the furniture and have a trucking company bring it to you. You can save money on this option if you pick the furniture up at the nearest trucking terminal in your area.
However, we cannot sell any upholstery over the internet. For this you would have to be present in our store to purchase these items. We would then get quotes for shipping it to your home.
How do you handle return merchandise?
Any special order furniture is not returnable to us or will you be able to be credited by your credit card company under 30 day purchase guarantees. Of course if there is damage in shipping or a defect in the furniture then it can be exchanged. Simply call House of Oak & Sofas and we will issue a call tag for the furniture to be returned for replacement. If you decide you do not want to keep an item that is not special ordered, then you can return it to the store at your own expense and we will issue a store credit toward your next purchase.
Yes, we are happy to give quotes on commercial furniture orders. We have supplied our chairs to many happy customers in the restaurant business. In addition we are able to supply competitively priced furnishings for vacation rentals, condo and apartment units. E-mail, fax or call us with your specific needs.
How should I care for my furniture?
The modern finishes you will find on furniture are very durable. This means that other than occasional dusting perhaps a once a year cleaning with a good Murphy's Oil Soap solution per the directions on the bottle, you simply can polish the furniture with the cream or polish of choice.
Whether you use bottle or aerosol, oil, or cream is dependent on the way you like your furniture to look.
We offer several ways to order. Follow this link or select from the top or bottom menu to learn how.
Which credit cards do you take?
We gladly accept Visa, MasterCard, American Express, and Discover.
Absolutely. We have stores in Ohio and Virginia. Go to the directions page for more information about each store.